- All orders are checked for defects before shipment. In the unfortunate event which you receive a defective item, please contact us within 3 days of receipt - with your order number, name, address and reason for exchange.
- All other cases will only be eligible for a one-for-one exchange.
- If the new piece of item is not available for exchange, you will be refunded the value of the item needed for exchange and not the full pack.
- All replacement & exchange requests, once received by us will be sent via normal mail to buyers with postage services only.
- We strictly do not offer any cash refund under any circumstances. For any reasons of exchange, the value will be credited to your bank account only.
- Please email us at firstname.lastname@example.org should you require further assistance.